Broken (membrane punctured) eggs receive $2 store credit each via the “Received Broken Eggs?” button in the Need Help popup. Cracked (membrane intact) eggs are safe to eat and not credited. If you received more than 4 broken eggs, please contact us.

<h1 style="text-align:center;" id="cracked-or-broken-eggs">Cracked or Broken Eggs?</h1>If you received cracked or broken eggs, please read this page before starting a refund request.<hr><h2 id="cracked-vs-broken--whats-the-difference">Cracked vs. Broken &#x2014; What&#x2019;s the Difference?</h2><ul><li>Cracked (membrane intact): If an egg is cracked but the inner membrane has not been punctured, it is still safe to consume. Because the egg is not spoiled or unsafe, we do&#xA0;not provide credits for cracked eggs. We apologize for the inconvenience and use this feedback to keep improving our shipping materials and processes.</li><li>Broken (membrane punctured): If the inner membrane is compromised and the egg cannot be safely eaten, we will credit your account for each broken egg.</li></ul><hr><h2 id="refunds--store-credit">Refunds &amp; Store Credit</h2><ul><li>$2 store credit per broken egg (broken = membrane punctured).</li><li>No credits for cracked-but-safe eggs (membrane intact).</li><li>If you received more than 4 broken eggs, please contact us directly instead of using self-service.</li></ul><hr><h2 id="how-to-request-credit-self-service">How to Request Credit (Self-Service)</h2>Use our &#x201C;Received Broken Eggs?&#x201D; option in the site&#x2019;s help widget:<ol><li>Visit our website.</li><li>Open the Need Help popup (bottom-right corner).</li><li>Click &#x201C;Received Broken Eggs?&#x201D;.</li><li>Follow the prompts to receive your store credit automatically.</li></ol><hr><h2 id="more-than-4-broken-eggs">More Than 4 Broken Eggs?</h2>If you have 5 or more broken eggs, please reach out so we can help personally:<ul><li>Open the Need Help popup (bottom-right corner).</li><li>Select Contact Us and provide your order number and the number of broken eggs.</li></ul><hr><h2 id="-quick-recap">&#x2705; Quick Recap</h2><ul><li>Cracked (membrane intact): safe to eat &#x2192; no credit</li><li>Broken (membrane punctured): $2 credit per egg</li><li>&gt;4 broken eggs: contact us directly</li><li>Use the &#x201C;Received Broken Eggs?&#x201D; button in the Need Help popup for self-service</li></ul>

I Received Broken Eggs

You will receive a tracking link via email as soon as your order is shipped. Until then, if your order status is 'unfulfilled', it means it has not yet been processed for shipping. We appreciate your patience during this time, as an exact shipping da

You will receive a tracking link via email as soon as your order is shipped. Until then, if your order status is &apos;unfulfilled&apos;, it means it has not yet been processed for shipping. We appreciate your patience during this time, as an exact shipping date may not be immediately available.

How can I find out when my order will be shipped?

If you realize that you have used the wrong email address for your order, please reach out to us with the correct email address. We request additional information such as your order number to accurately locate your details. Once we have the necessary

If you realize that you have used the wrong email address for your order, please reach out to us with the correct email address. We request additional information such as your order number to accurately locate your details. Once we have the necessary information, we will update your email address and ensure you receive all further updates regarding your order.

What should I do if I provided the wrong email address for my order?

The color of egg yolks is influenced by the diet and natural foraging of the chickens. Our pasture-raised chickens have access to grass and insects and are fed a corn-free, soy-free diet without artificial colorants. This natural variation in diet ca

The color of egg yolks is influenced by the diet and natural foraging of the chickens. Our pasture-raised chickens have access to grass and insects and are fed a corn-free, soy-free diet without artificial colorants. This natural variation in diet can result in lighter yolk colors. However, our focus remains on ensuring the nutritional content and quality of our eggs, regardless of yolk color.

Why do your egg yolks appear lighter in color?

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Order Help

I Received Broken Eggs

How can I find out when my order will be shipped?

What should I do if I provided the wrong email address for my order?

Why do your egg yolks appear lighter in color?