Cracked or Broken Eggs?

If you received cracked or broken eggs, please read this page before starting a refund request.

Cracked vs. Broken — What’s the Difference?

• Cracked (membrane intact): If an egg is cracked but the inner membrane has not been punctured, it is still safe to consume. Because the egg is not spoiled or unsafe, we do not provide credits for cracked eggs.
  We apologize for the inconvenience and use this feedback to keep improving our shipping materials and processes.
• Broken (membrane punctured): If the inner membrane is compromised and the egg cannot be safely eaten, we will credit your account for each broken egg.

Refunds & Store Credit

• $2 store credit per broken egg (broken = membrane punctured).
• No credits for cracked-but-safe eggs (membrane intact).
• If you received more than 4 broken eggs, please contact us directly instead of using self-service.

How to Request Credit (Self-Service)

Use our “Received Broken Eggs?” option in the site’s help widget:

1. Visit our website.
2. Open the Need Help popup (bottom-right corner).
3. Click “Received Broken Eggs?”.
4. Follow the prompts to receive your store credit automatically.

More Than 4 Broken Eggs?

If you have 5 or more broken eggs, please reach out so we can help personally:

• Open the Need Help popup (bottom-right corner).
• Select Contact Us and provide your order number and the number of broken eggs.

✅ Quick Recap

• Cracked (membrane intact): safe to eat → no credit
• Broken (membrane punctured): $2 credit per egg
• >4 broken eggs: contact us directly
• Use the “Received Broken Eggs?” button in the Need Help popup for self-service